Frequently Asked Questions

What is emergency Management?

Emergency Management might seem like a complicated subject, but it is basically the preparation and management of your resources to protect you and your business during an Emergency Incident or Disaster.

So, what do I need to do to make a plan?

First, take the time to review what disasters or emergencies your business could face. Research the incidents that have taken place in your local area and how other businesses have been affected by these incidents. Next, go through your facilities and find where you are most vulnerable. Then, create a comprehensive plan. Our company can help you with researching and writing your plan.   

This sound hard, so why should I bother?

Every business should take the time to prepare for and mitigate a potential disaster.  An emergency plan that is verified can help you take care of your employees and it is economical, too.  A viable plan can save you money when the next disaster strikes.

I have Emergency plans already, what do I do now?

That’s Great! Just remember an Emergency Management plans are living documents that need to be updated on a regular basis.  Also, training should be conducted so all of your employees understand what their role is in the event of an emergency.  Finally, your plans need to be exercised, to see if they are viable and what needs to be revised before the next emergency.

I have read all of that FEMA stuff and I don’t understand it.  How can you help me?

We know exactly what you mean!  Traditionally, the Emergency Management Industry has been a government run function with Subject Matter Experts that love big words and terminology that no one but they understand.  We are here to break down the technical speak into a way you understand in order to give you the tools you need to protect your business. 

What is an Emergency Action Plan?

Simply put, an Emergency Action Plan is a written plan that lays out in detail the actions you and your employees will take during an emergency.

I am worried about an active shooter incident.  What is the difference between an Emergency Action Plan and an Active Shooter Plan?

While your Emergency Action Plan will lay out in step by step detail what actions to take during an emergency, an Active Shooter Plan details specifically the actions that need to be taken during an Active Shooter Incident.  The Active Shooter Plan can be a septate plan, but it is recommended to have it as an appendix to your overall Emergency Action Plan.

What is a Business COOP Plan?

A Continuity of Operations plan or COOP is a term that most government departments and agencies use to lay out a plan for operations to continue during an emergency. Most businesses use the term Business Continuity Plan or BCP. The BCP is a plan that will enable a business to continue its vital functions in an emergency, such as service delivery and making payments. Traditionally, BCP has referred to computer systems but a good BCP should encompass all essential areas to keep your business running during an emergency.

What is the difference between a BCP and an Emergency Action Plan?

The simple answer is an Emergency Action Plan sets specific detailed instructions on how your employees and customers will evacuate or shelter-in-place in an emergency, what kind of alarm systems are present and where will you and your employees assemble if there is an evacuation. The BCP details how a department, division or an entire business would provide essential services during an extended emergency.  

I already have Emergency Plans in place.  What can I do to improve them?

All plans have flaws. Employees need to be trained on what actions they need to take and the plans need to be practiced so everyone knows what to do when disaster strikes. We help you practice your plans in the form of Exercises. An Exercise can be in a small setting, only including a few decision makers, such as a Table Top Exercise, or large and all encompassing, with all employees taking part, such as a Full Scale Exercise.

Do you provide training?

Yes, WELLS Risk Management Solutions will develop a training program that will fit your needs.  We do not believe in a “One Size Fits All” training approach.  Each business or organization is different, starting with your location, facilities, the employees and your corporate culture.  We take all of this into account to provide the best training program to prepare your business for an emergency.

What is an Exercise?

Exercises are a low risk and economical way to test your business emergency plans and procedures.  Exercises are usually divided as either Discussion Based Exercises or Functional Exercises.  Discussion Based Exercises are made to be in a more relaxed format and usually only include key decision makers, while Functional Exercises involve a large amount of resources and personnel.  Discussion Based Exercises include, Seminars, Workshops, Table Top Exercises and Games.  Functional Exercises include Drills and Full Scale Exercises.

Do I really need to take the time to conduct Exercises?

Yes, Exercises help your business test your emergency plans and procedures so you can identify any additional resources you need, your strengths and areas that your business can improve upon and finally a path forward with the best practices your business will use during an emergency.  

What is the difference between a Table Top Exercise and a Full Scale Exercise?

A Table Top Exercise is a Discussion Based Exercise that is set in a semi-formal format.  It usually involves key decision makers and allows for discussions about the scenario taking place.  A Full Scale Exercise involves a large amount of resources and personnel.  It also costs more to make a Full Scale Exercise productive and successful.  Normally, a Table Top Exercise will be performed in conjunction with a Full Scale Exercise, often using the same or similar scenarios to obtain the best results.

I want to make plan and be prepared for any disaster, but my small business is on a tight budget.  What can I do?

We totally understand!  WELLS Risk Management Solutions has an affordable way to meet your Emergency Management needs.  We have packages that use a sliding scale, so you can keep your business safe and stay on budget, too.  Please feel free to contact us to find out more about our packages of professional services.

What services do you offer?

WELLS Risk Management Solutions creates Emergency Plans or reviews existing plans.  We then provide recommendations and create a unique training program to meet your needs.  We can perform any type of exercise to test your plans and readiness, including Seminars, Workshops, Table Top Exercises and Full Scale Exercises.  We will provide you with Quarterly and Annual Reports stating your progress with enacting your Emergency Plans and specific details for what you can do to improve.

Can you help museums with protecting their art collections?

WELLS Risk Management Solutions specializes in the protection of Historical Art and Artifacts.  We work with museum staff to help them develop Collections plans that are viable and affordable.  We also help each museum with training its Disaster Recovery Team.  We provide specialized training to each staff member assigned to the Disaster Recovery Team, and can conduct Exercises, including Table Top and Full Scale Exercises.

Can you provide Mail Screening Assessments?

Yes! In today’s world, materials that are dangerous are often shipped in the mail for purposes. We can conduct an assessment of your existing Mail Screening process or give you a consultation on how to set up one that is economical and will keep your employees safe.

I read in one of your blog posts about having a “Beyond Pandemic Plan”. What does that mean?

As we move into the next phase of recovering from the COVID-19 pandemic, small businesses need to assess the lessons learned from this pandemic, in order to move forward with the recovery process and to be prepared any biological threat that could cause the next pandemic. We can help you take what you have learned during these hard times and crate a plan, not only to help you recover from the COVID-19 pandemic, but will give your small business the tools necessary to stay prepared for any future pandemics.